Returns and Exchanges

Returns & Exchanges

 

We accept returns and exchanges 30 days from the original purchase date. Returns and exchanges will only be completed if products are purchased from GoBaseus.com. All other returns and exchanges should be submitted through the channel of original purchase.

Within the first 30 Days:

If for any reason you wish to return the product, you can start our return process by emailing admin@gobaseus.com or completing the contact us form. Please make sure to include the order number, order date and why you wish to return the item.

Once received one of our return specialists will reach out to you to confirm the order. Once approved we will provide you the return shipping address and at that time you can then ship the item back to us (GoBaseus.com does not provide return shipping for 30 Day returns or warranty replacements). Please make sure to include the originally packaging and all power cords or additional included items.

Beyond 30 Days

We do offer a warranty on manufacture defects within the timeframes outlined below by product category.

This does not include excessive ware and tear, physical damage, water damage or unauthorized modifications.

If you need to submit an item for a warranty exchange please follow the same steps above for the 30 day return.

  • Cables: 90 Days
  • Car Mounts: 90 Days
  • All Other Items: 180 Days

Thank for for purchasing Baseus. Please reach out to admin@gobaseus.com if you have any questions.